Control Gap Delivers Best-in-Class Performance with ClickTime's Project Insights Tool

Industry: IT/Consulting

Control Gap

Customer Challenges:

  • Real-time visibility into project costs and profitability
  • Managing multiple large-scale projects with overlapping timelines
  • Ensuring accurate job forecasting

ClickTime Benefits:

  • Dynamic reports and dashboards surface key project budget metrics
  • Improved project and team staffing
  • Immediate understanding of project costs and profitability

Control Gap helps retailers, financial services organizations, healthcare providers, and governments safeguard sensitive data, reduce security risk and avoid fines. They are Canada's foremost leader in Payment Card Industry (PCI) compliance validation and advisory services, and have a collective 130 years of experience in the information security field.

Using ClickTime, Control Gap is able to ensure that their projects — ranging from audits for Visa and MasterCard to penetration testing for leading Canadian firms — are on time and on budget, and delivered with the highest level of customer satisfaction.

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“ClickTime's reporting is above and beyond anything else. You can't compare any tool to it.”

— Drithal Kala, Project Manager, Control Gap

Improved Project Planning and Budgeting

Control Gap employees typically work on three to eight projects at once, spanning months or years with staggered timelines and deliverables. It was essential for the organization to have an accurate, real-time representation of employee time and availability, and the true costs of any project at any given moment.

"Before Project Insights, we would use spreadsheets that showed budgets for status reporting," said Control Gap Project Manager Drithal Kala. "ClickTime has been a tremendous improvement. We report in real time — directly from ClickTime — and it shows us exactly what we need. Profit margin, costs, remaining billings, and remaining hours."

In-Depth Reporting

Project Insights enables Control Gap to visualize time, billing, and budget data worked against a project, and share that information with their clients. Empowered with this data, Control Gap is better able to manage employee time and resources.

"The reports in ClickTime are user friendly, easy, and provide a wide variety of insights to our team, said Kala. "ClickTime's reporting is above and beyond anything else. You can't compare any tool to it."

More than 70 dynamic reports and visual dashboards highlight long-term trends and simplify staffing, employee time off, and client billing.

"I use so many reports in ClickTime: Project Insights, client reports for invoicing — even employee vacations," said Kala. "It's easy to analyze billable versus non-billable hours, and ensure that all things are approved, checked, and running smoothly."

Mobile Expenses Made Simple

In addition to helping Control Gap track employee time and optimize project budgets, ClickTime enables the organization to accurately and quickly manage employee expenses.

Rather than have to manually create expense reports or wait for approvals, ClickTime provides a centralized and unified platform to track and approve expenses, and pay out employees.

"The ClickTime Expense Module has been great. We upload our receipts and ensure everyone is paid out for expenses," said Kala. "It's the smoothest expense platform I've seen."

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